Products rejected due to Meta policies

If your products have been rejected for violating Meta Commerce Policies and you feel it was a mistake, you can request a review by following these steps.

1- Go to Commerce Manager and select your catalog.

2- Open the Catalog tab and go to Items.
 

3- Under Filters on the right-hand side, open the Issues dropdown. Select an affected channel that you use your catalog for and filter items by Policy violations. Rejected items appear on the left-hand side.

4- Click the checkboxes on the left-hand side to select up to 100 rejected items. Select Request review at the top of the page.

5- To see why items were rejected, check the Policy issues column. Hover over  ,  next to the policy listed and click See more info to review the policy that each item doesn’t comply with.
 

6- If you believe these items shouldn’t be rejected, provide feedback if you want to and select Send review. In the pop-up window, select Done.

Your items are now in review. To check an item’s review status, click on it in the Items tab to open its details and go to Issues. Reviews typically take up to a few days.

If your review is approved, the item will become ready to use. If the review isn’t approved, the item will stay rejected. After the review is complete, you can’t submit another review request for the same items unless you edit them first.

Edit rejected items to comply with Meta policies

You can also try editing rejected items to comply with Meta policies. When you edit items, they’re automatically reviewed again.

Remember to always edit items using your original data source, meaning the same way you added them to your catalog in Commerce Manager. For example, edit items manually, in your data feed, on your connected partner platform or via API.

Important: editing an item cancels any pending reviews. If you’ve already requested a review, we recommend waiting for a review decision before making additional edits.